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Frequently Asked Questions

If you have a question not answered below, please contact us

Our office is open from 9:00 am to 5:30 pm [17:30 hours] 7 days a week. Out of office hours by appointment only. We have an on-call phone for after hours emergencies.  The Guest information Booklet in your apartment will have the answers to most of the questions you may have about the apartment and building. We ask that guests limit any after-hours calls to emergencies only.

Booking Process

How to make a Booking?
What forms of payment do you accept?
Is a deposit required?
When do you require full payment?
Is the home, town home or condo I see on the Internet the one I get?
Does the home look in person like it does on the website?
Will I receive confirmation once I have paid?

General Info

Check In / Check out
How do I check into my apartment?
Can I have a late check-out?
What is the check-in arrangement for arrivals that occur outside of office hours?
What if I missed the after hours appointment?

Cancellation

What happens if I need to cancel my booking?

Bond

Do you take a security bond on arrival?
When do I get back my bond?
Are the apartment serviced?

Parking

Is car parking available?

Pet Policy

Are pets welcome?

After Hours

What are your office hours?
What happens if I need something after hours?

Smoking

Is smoking allowed in the apartments?

Freebies!

Goodies Hamper!
Do your apartments have cable television?
Is NBN/WiFi available?
Netflix
Where can I store my luggage?

Other Questions

Where is the closest supermarket?
Where is the closest shopping centre?
How far away is the airport?
If there is anything I need, do I go to reception desk?
What time does the pool and gym open and close?
What Restaurants are nearby?

Check In and Check Out

What is the check in time?
What is the Check Out time?